Camping La Mignardière ****

Establishment response

Dear holidaymaker, We have read your review carefully and would like to clarify a few points. The price for your 2-night stay was €34 per night for a pitch with electricity. Additional charges were applied based on the number of peolple (two adults and four children over the age of 5), the cancellation insurance you selected during the online booking process, and the tourist tax. The total amount was therefore fully in line with the services booked. Regarding the ground conditions, we recognise that the heavy rain of the last few days has made some pitches soggy. We are counting on the return of the sun to help the terrain to return to its usual state. If you had experienced an electrical problem, we would have been able to intervene or offer you an alternative solution, but you still need to inform us on site. Finally, our snack bar is indeed closed during the low season, but the inn located just opposite the campsite offers an option that is appreciated by many customers. We hope you'll give us a second chance to welcome you, in better weather conditions. Ghalia Management team Camping La Mignardière

Establishment response

Cher Maximilien, Nous avons bien lu votre commentaire, le deuxième d’ailleurs. Nous nous y attendions, puisque vous aviez exprimé votre mécontentement en criant à la réception, ce qui ne facilite pas les échanges. Vous évoquez des nuisances sonores liées à un festival américain dans la région. À cette occasion, l’ouverture du portail a été exceptionnellement prolongée jusqu’à minuit pour faciliter l’accès des participants, avec un vigile présent sur tout le week-end. Aucun comportement inapproprié, ni "courses" dans le camping n’ont été constatés ni signalés par les autres vacanciers. Quant à vos voisins, si leur comportement vous a réellement dérangé, vous pouviez en informer la réception ou le vigile, ce qui n’a jamais été fait. Nous entendons que l’ambiance de cette semaine ne correspondait pas à vos attentes. Pour autant, cela ne justifie pas d’affirmer que notre camping ne mérite pas ses étoiles. Nos équipes sont mobilisées chaque jour pour offrir un cadre agréable, organisé et sécurisé à l’ensemble de nos hôtes. Ghalia Directrice du Camping La Mignardière

Establishment response

Bonjour Vincent, Quel plaisir de savoir que votre séjour à La Mignardière s’est déroulé dans l’atmosphère agréable et reposante que vous recherchiez ! Nous sommes heureux que votre emplacement ait répondu à vos envies et que notre cadre vous ait permis de profiter pleinement de votre escapade en Touraine. Vos observations sur la salle de jeux et le service de restauration le midi sont précieuses et alimentent nos réflexions pour enrichir notre offre. Nous avons également bien noté le bruit de ventilation, il ne faut pas hésiter à vous rapprocher de nos équipes qui peuvent vous proposer une solution. Au plaisir de vous retrouver bientôt pour prolonger la découverte de notre belle région, entre châteaux, vignobles et paysages qui invitent à la détente. Ghalia Directrice du Camping La Mignardière

Establishment response

Dear Jo, Thank you for choosing our campsite for your holiday. We are delighted that the children have enjoyed the many activities on offer! Regarding the size of the pitches, our campsite is designed to offer everyone a space that is both private and friendly in the heart of nature. The shade provided by our trees is generally appreciated, especially in summer. As for the showers, we will check the hot water system to ensure the comfort of all our guests. For your next stay, please feel free to ask us for a quieter pitch. We hope to see you again soon for new adventures! Ghalia Management team Camping La Mignardière

Establishment response

Hello Simone, Thank you for choosing La Mignardière for your stay in Touraine. We are delighted to hear that you enjoyed our privileged location for exploring the region's treasures, as well as the advantages of your Grand Confort accommodation, with its hedges providing privacy. Your feedback on the sanitary facilities has caught our attention. Although our team carries out daily maintenance, it seems that the result did not meet your expectations. As for the temperature of the showers, we will check our facilities to ensure optimal comfort for all our guests. We hope that the magnificent châteaux of the Loire Valley will remain etched in your memory. Ghalia Management team Camping La Mignardière

Establishment response

Dear holidaymaker, Thank you for taking the time to share your experience at La Mignardière. We are delighted that you enjoyed our prime location and the services we offer, particularly the fresh pastries every morning. The cycle paths and footpaths in the surrounding area are indeed a great asset for exploring our beautiful region. We have taken note of your feedback regarding the sanitary facilities and pitches. We are considering improvements for next season. We hope to have the pleasure of welcoming you back for more adventures in Touraine. Ghalia Management team Camping La Mignardière

Establishment response

Hello Alexandra, Thank you for sharing your opinion following your stay at La Mignardière. We are delighted that you found our staff welcoming and that you enjoyed the sports facilities, the swimming pool and the tranquillity offered by your location. We have taken note of your feedback regarding the cleanliness of the sanitary facilities. We would have liked to have been informed of this issue during your stay so that we could have remedied it immediately. Your suggestion regarding pitches with private sanitary facilities is a good one, and we also recommend them to people looking for more privacy. We hope that despite this issue, you will retain fond memories of your stay and that you will give us the opportunity to see you again. Ghalia Management team Camping La Mignardière